Shipping Information
Shipping Information
Delivery Timeframe is 7 -10 business days after dispatch date and all shipments are insured for twice the amount of the watches purchased
For special shipping requirements through other courier service, please contact us at [email protected]
Warranty does not cover the following occurances :
Mishandled merchandise by Customer
Cracked glass (Not because of Shipping)
Unreasonable wear and tear of any kind
RETURNS AND EXCHANGES
Please Follow these directions for all Returns and Exchanges.
In the unlikely event that you receive your watch and are not satisfied or the Watch has a Defect, we offer a Return/Exchange Policy where we will accept a Return/Exchange of the product within 7 days following the receipt of the product (Product Delivery Date). You must contact us within 7 days if you wish to Return/Exchange the watch for any reason.
We will provide a Refund/Exchange at the Following Conditions :
The item has a manufacturer defect.
The item does not function according to the specifications on the web site.
Product Has not Satisfied You.
The item is returned to us within 7 days of receiving Return Authorization
No returns will be accepted without:
1. A prior e-mail stating the specific problem.
2. An Email confirming an Address and Instructions from our Returns Department for Proper Returns Procedures.
Restocking Fees :
A 10% Shipping/Handling Restocking Fees is applied on all Returns.
No Discounts would apply for an Exchanged Watch and a 25$ Shipping Charge will apply.
Terms of Conditions for Refunds/Exchanges :
Returns are only available within first 7 days following receipt of product. (Product Delivery Date) You must contact us within those 7 days if you wish to return the watch for any reason.
Conditions of return:
The watch is in the original shrink wrapping
All Links must be attached with the Watch, Removed links will be charged 10$ per Link.
The Watch has no Scratch on the Entire Watch or Marks on the Sapphire Crystals or Glass.
Instructions while making a Return/Exchange :
While Mailing us the information on your Returns/Exchanges please Include the Following Details in a Small Note attached with the Package being returned to us.
Order # :
Transaction ID # :
Date of purchase :
Name and Address :
Daytime phone number :
Reason for Return :
A Refund could take up to 10-15 days to be posted onto your Credit Card.
